Operating metrics disclosed this quarter
Read from the filing itself — XBRL does not carry these, so no standard financial dataset has them.
Agency Auto 12-Month Policy Share
9.0%
While our personal auto policies primarily have 6-month terms, we write 12-month term personal auto policies in our Platinum agencies to promote bundled personal auto and property growth. At June 30, 2026 and 2025, 9% and 11%, respectively, of our agency personal auto policies in force were 12-month term policies. To the extent our agency application mix of annual personal auto policies changes, the shift in policy term could impact our average written premiums in the agency channel, as 12-month term policies generate about twice the amount of net premiums written, compared to 6-month term policies. Our special lines and personal property products are written for 12-month terms. During the second quarter 2026, 55% of special lines net premiums written and 70% of personal property net premiums written were generated through the independent agency channel, with the balance generated through the direct channel. Within Commercial Lines, our core commercial auto business operates in five traditional business market targets (BMT): •for-hire specialty; •for-hire transportation; •tow; •contractor; and •business auto. At June 30, 2026, 83% of Commercial Lines policies in force had 12-month terms. The majority of our Commercial Lines business is written through the independent agency channel, although we continue to focus on growing our direct business, with about 11% of core commercial auto premiums written through the direct channel.
Commercial Lines 12-Month Policy Share
83.0%
While our personal auto policies primarily have 6-month terms, we write 12-month term personal auto policies in our Platinum agencies to promote bundled personal auto and property growth. At June 30, 2026 and 2025, 9% and 11%, respectively, of our agency personal auto policies in force were 12-month term policies. To the extent our agency application mix of annual personal auto policies changes, the shift in policy term could impact our average written premiums in the agency channel, as 12-month term policies generate about twice the amount of net premiums written, compared to 6-month term policies. Our special lines and personal property products are written for 12-month terms. During the second quarter 2026, 55% of special lines net premiums written and 70% of personal property net premiums written were generated through the independent agency channel, with the balance generated through the direct channel. Within Commercial Lines, our core commercial auto business operates in five traditional business market targets (BMT): •for-hire specialty; •for-hire transportation; •tow; •contractor; and •business auto. At June 30, 2026, 83% of Commercial Lines policies in force had 12-month terms. The majority of our Commercial Lines business is written through the independent agency channel, although we continue to focus on growing our direct business, with about 11% of core commercial auto premiums written through the direct channel.
Personal Property Agency Net Premiums Written Share
70.0%
While our personal auto policies primarily have 6-month terms, we write 12-month term personal auto policies in our Platinum agencies to promote bundled personal auto and property growth. At June 30, 2026 and 2025, 9% and 11%, respectively, of our agency personal auto policies in force were 12-month term policies. To the extent our agency application mix of annual personal auto policies changes, the shift in policy term could impact our average written premiums in the agency channel, as 12-month term policies generate about twice the amount of net premiums written, compared to 6-month term policies. Our special lines and personal property products are written for 12-month terms. During the second quarter 2026, 55% of special lines net premiums written and 70% of personal property net premiums written were generated through the independent agency channel, with the balance generated through the direct channel. Within Commercial Lines, our core commercial auto business operates in five traditional business market targets (BMT): •for-hire specialty; •for-hire transportation; •tow; •contractor; and •business auto. At June 30, 2026, 83% of Commercial Lines policies in force had 12-month terms. The majority of our Commercial Lines business is written through the independent agency channel, although we continue to focus on growing our direct business, with about 11% of core commercial auto premiums written through the direct channel.
Special Lines Agency Net Premiums Written Share
55.0%
While our personal auto policies primarily have 6-month terms, we write 12-month term personal auto policies in our Platinum agencies to promote bundled personal auto and property growth. At June 30, 2026 and 2025, 9% and 11%, respectively, of our agency personal auto policies in force were 12-month term policies. To the extent our agency application mix of annual personal auto policies changes, the shift in policy term could impact our average written premiums in the agency channel, as 12-month term policies generate about twice the amount of net premiums written, compared to 6-month term policies. Our special lines and personal property products are written for 12-month terms. During the second quarter 2026, 55% of special lines net premiums written and 70% of personal property net premiums written were generated through the independent agency channel, with the balance generated through the direct channel. Within Commercial Lines, our core commercial auto business operates in five traditional business market targets (BMT): •for-hire specialty; •for-hire transportation; •tow; •contractor; and •business auto. At June 30, 2026, 83% of Commercial Lines policies in force had 12-month terms. The majority of our Commercial Lines business is written through the independent agency channel, although we continue to focus on growing our direct business, with about 11% of core commercial auto premiums written through the direct channel.
Property XOL First-Event Coverage Outside Florida
$1.90B
Changes in our estimate of ultimate losses on catastrophes currently reserved, along with the impact of potential future catastrophes, could materially affect our financial condition, cash flows, or results of operations. We reinsure various risks, including, but not limited to, catastrophic losses. We do not have catastrophe-specific reinsurance for our personal auto or core commercial auto businesses. Our reinsurance programs include: •catastrophe per occurrence excess of loss contracts for our personal property business, our boat product, and certain BOP product coverages; •aggregate excess of loss contracts for our personal property business and certain BOP product coverages; and •excess of loss reinsurance for our workers’ compensation insurance. We evaluate our reinsurance programs during the renewal process, if not more frequently, to ensure they continue to align with our risk tolerance. During the second quarter 2026, we entered into new reinsurance contracts under our per occurrence excess of loss program for our personal property business. This reinsurance program has a retention threshold for losses and allocated loss adjustment expenses (ALAE) from a single catastrophic event of $300 million for a storm outside of Florida and $75 million for a storm in Florida. In general, our program includes coverage for $1.9 billion in losses and ALAE with additional substantial coverage for a second or third hurricane. When considering coverage specific to Florida, including the Florida Hurricane Catastrophe Fund, this coverage reaches an estimated $2.2 billion. For 2026, we also entered into a new catastrophe aggregate excess of loss reinsurance contract for claims occurring in 2026. This contract has multiple layers of coverage, provides a higher coverage limit than the 2025 program, and covers named storms and other perils (e.g., wildfires, winter storms, severe thunderstorms). See Item 1, Business – Reinsurance in our 2025 Form 10-K for a discussion of our various reinsurance programs. While the total coverage limit and per-event retention will evolve as our business grows, we expect to remain a consistent purchaser of reinsurance coverage. While the availability of reinsurance is subject to many factors outside of our control, the types of reinsurance we elected to purchase during the first half of 2026 were readily 34 available and competitively priced. On a year-over-year basis, we did not incur a material change in the aggregate costs of our reinsurance programs. See Item 1A, Risk Factors in our 2025 Form 10-K for a discussion of certain risks related to catastrophe events.
Property XOL First-Event Coverage in Florida
$2.20B
Changes in our estimate of ultimate losses on catastrophes currently reserved, along with the impact of potential future catastrophes, could materially affect our financial condition, cash flows, or results of operations. We reinsure various risks, including, but not limited to, catastrophic losses. We do not have catastrophe-specific reinsurance for our personal auto or core commercial auto businesses. Our reinsurance programs include: •catastrophe per occurrence excess of loss contracts for our personal property business, our boat product, and certain BOP product coverages; •aggregate excess of loss contracts for our personal property business and certain BOP product coverages; and •excess of loss reinsurance for our workers’ compensation insurance. We evaluate our reinsurance programs during the renewal process, if not more frequently, to ensure they continue to align with our risk tolerance. During the second quarter 2026, we entered into new reinsurance contracts under our per occurrence excess of loss program for our personal property business. This reinsurance program has a retention threshold for losses and allocated loss adjustment expenses (ALAE) from a single catastrophic event of $300 million for a storm outside of Florida and $75 million for a storm in Florida. In general, our program includes coverage for $1.9 billion in losses and ALAE with additional substantial coverage for a second or third hurricane. When considering coverage specific to Florida, including the Florida Hurricane Catastrophe Fund, this coverage reaches an estimated $2.2 billion. For 2026, we also entered into a new catastrophe aggregate excess of loss reinsurance contract for claims occurring in 2026. This contract has multiple layers of coverage, provides a higher coverage limit than the 2025 program, and covers named storms and other perils (e.g., wildfires, winter storms, severe thunderstorms). See Item 1, Business – Reinsurance in our 2025 Form 10-K for a discussion of our various reinsurance programs. While the total coverage limit and per-event retention will evolve as our business grows, we expect to remain a consistent purchaser of reinsurance coverage. While the availability of reinsurance is subject to many factors outside of our control, the types of reinsurance we elected to purchase during the first half of 2026 were readily 34 available and competitively priced. On a year-over-year basis, we did not incur a material change in the aggregate costs of our reinsurance programs. See Item 1A, Risk Factors in our 2025 Form 10-K for a discussion of certain risks related to catastrophe events.
Property XOL Retention Outside Florida
$300.0M
Changes in our estimate of ultimate losses on catastrophes currently reserved, along with the impact of potential future catastrophes, could materially affect our financial condition, cash flows, or results of operations. We reinsure various risks, including, but not limited to, catastrophic losses. We do not have catastrophe-specific reinsurance for our personal auto or core commercial auto businesses. Our reinsurance programs include: •catastrophe per occurrence excess of loss contracts for our personal property business, our boat product, and certain BOP product coverages; •aggregate excess of loss contracts for our personal property business and certain BOP product coverages; and •excess of loss reinsurance for our workers’ compensation insurance. We evaluate our reinsurance programs during the renewal process, if not more frequently, to ensure they continue to align with our risk tolerance. During the second quarter 2026, we entered into new reinsurance contracts under our per occurrence excess of loss program for our personal property business. This reinsurance program has a retention threshold for losses and allocated loss adjustment expenses (ALAE) from a single catastrophic event of $300 million for a storm outside of Florida and $75 million for a storm in Florida. In general, our program includes coverage for $1.9 billion in losses and ALAE with additional substantial coverage for a second or third hurricane. When considering coverage specific to Florida, including the Florida Hurricane Catastrophe Fund, this coverage reaches an estimated $2.2 billion. For 2026, we also entered into a new catastrophe aggregate excess of loss reinsurance contract for claims occurring in 2026. This contract has multiple layers of coverage, provides a higher coverage limit than the 2025 program, and covers named storms and other perils (e.g., wildfires, winter storms, severe thunderstorms). See Item 1, Business – Reinsurance in our 2025 Form 10-K for a discussion of our various reinsurance programs. While the total coverage limit and per-event retention will evolve as our business grows, we expect to remain a consistent purchaser of reinsurance coverage. While the availability of reinsurance is subject to many factors outside of our control, the types of reinsurance we elected to purchase during the first half of 2026 were readily 34 available and competitively priced. On a year-over-year basis, we did not incur a material change in the aggregate costs of our reinsurance programs. See Item 1A, Risk Factors in our 2025 Form 10-K for a discussion of certain risks related to catastrophe events.
Property XOL Retention in Florida
$75.0M
Changes in our estimate of ultimate losses on catastrophes currently reserved, along with the impact of potential future catastrophes, could materially affect our financial condition, cash flows, or results of operations. We reinsure various risks, including, but not limited to, catastrophic losses. We do not have catastrophe-specific reinsurance for our personal auto or core commercial auto businesses. Our reinsurance programs include: •catastrophe per occurrence excess of loss contracts for our personal property business, our boat product, and certain BOP product coverages; •aggregate excess of loss contracts for our personal property business and certain BOP product coverages; and •excess of loss reinsurance for our workers’ compensation insurance. We evaluate our reinsurance programs during the renewal process, if not more frequently, to ensure they continue to align with our risk tolerance. During the second quarter 2026, we entered into new reinsurance contracts under our per occurrence excess of loss program for our personal property business. This reinsurance program has a retention threshold for losses and allocated loss adjustment expenses (ALAE) from a single catastrophic event of $300 million for a storm outside of Florida and $75 million for a storm in Florida. In general, our program includes coverage for $1.9 billion in losses and ALAE with additional substantial coverage for a second or third hurricane. When considering coverage specific to Florida, including the Florida Hurricane Catastrophe Fund, this coverage reaches an estimated $2.2 billion. For 2026, we also entered into a new catastrophe aggregate excess of loss reinsurance contract for claims occurring in 2026. This contract has multiple layers of coverage, provides a higher coverage limit than the 2025 program, and covers named storms and other perils (e.g., wildfires, winter storms, severe thunderstorms). See Item 1, Business – Reinsurance in our 2025 Form 10-K for a discussion of our various reinsurance programs. While the total coverage limit and per-event retention will evolve as our business grows, we expect to remain a consistent purchaser of reinsurance coverage. While the availability of reinsurance is subject to many factors outside of our control, the types of reinsurance we elected to purchase during the first half of 2026 were readily 34 available and competitively priced. On a year-over-year basis, we did not incur a material change in the aggregate costs of our reinsurance programs. See Item 1A, Risk Factors in our 2025 Form 10-K for a discussion of certain risks related to catastrophe events.
Agency Auto Conversion Change
2.0%
Personal Auto - Agency The year-over-year changes in our personal auto agency business were as follows: Quarter Year-to-date 2026 2025 2026 2025 Applications New 2 % 6 % 1 % 17 % Renewal 9 19 11 18 Total 8 16 9 18 Written premium per policy New (3) (6) (3) (5) Renewal (5) (3) (5) (2) Total (4) (3) (4) (2) Policy life expectancy Trailing 3 months (7) (6) Trailing 12 months (6) (4) The personal auto agency business includes business written by more than 40,000 independent insurance agencies that represent Progressive, as well as brokerages in New York and California. During the second quarter 2026, we generated new agency personal auto application growth in 17 states, including five of our top 10 largest agency states. Compared to the prior-year periods, new application and policies in force growth varied by consumer segment: •Sams and Wrights experienced flat new application growth and a low decline in new applications during the second quarter and first six months of 2026, respectively, and positive policies in force growth at the end of the second quarter; •Dianes experienced a low increase in new application growth during the second quarter and first six months of 2026, with positive policies in force growth at the end of the second quarter; and •Robinsons experienced a moderate increase in new application growth during the second quarter and first six months of 2026, with a single-digit decrease in policies in force growth at the end of the second quarter. For the second quarter 2026, on a year-over-year basis, we experienced a decrease in agency auto quote volume of 1% with a rate of conversion (i.e., converting a quote to a sale) increase of 2%. For the first six months of 2026, quote volume was flat and the rate of conversion increased 1%, compared to the same period in the prior year. Compared to the prior-year periods, quote volume and conversion varied by consumer segment: •Sams and Dianes experienced a low single-digit decrease in quote volume and a single-digit increase in conversion, during the second quarter and first six months of 2026; •Wrights experienced a low single-digit decrease in quote volume during the second quarter and first six months of 2026 and experienced conversion growth in the low single-digits for the quarter, with flat growth for the first six months of 2026; and •Robinsons experienced a low double-digit increase in quote volume for the quarter and a single-digit increase for the first six months of 2026, with a single-digit decline in conversion in both periods. 38 Our personal auto rates were relatively stable during the quarter and on a year-to-date basis. The decrease in written premium per policy for new and renewal personal auto agency business for the second quarter and first six months 2026, compared to the same periods last year, was in part attributable to rate decreases in certain markets and a shift in the mix of business, including a shift to a higher percentage of 6-month term policies, which have about half of the amount of net premiums written as policies with 12-month terms. Our trailing 3- and 12-month policy life expectancy in the agency auto business experienced a decrease at the end of the second quarter 2026, on a year-over-year basis, which we believe is primarily due to increased shopping and competition in the marketplace and, to a lesser extent, changes in billing plans offered to customers and a shift in our mix of business.
Agency Auto New Application Growth
2.0%
Personal Auto - Agency The year-over-year changes in our personal auto agency business were as follows: Quarter Year-to-date 2026 2025 2026 2025 Applications New 2 % 6 % 1 % 17 % Renewal 9 19 11 18 Total 8 16 9 18 Written premium per policy New (3) (6) (3) (5) Renewal (5) (3) (5) (2) Total (4) (3) (4) (2) Policy life expectancy Trailing 3 months (7) (6) Trailing 12 months (6) (4) The personal auto agency business includes business written by more than 40,000 independent insurance agencies that represent Progressive, as well as brokerages in New York and California. During the second quarter 2026, we generated new agency personal auto application growth in 17 states, including five of our top 10 largest agency states. Compared to the prior-year periods, new application and policies in force growth varied by consumer segment: •Sams and Wrights experienced flat new application growth and a low decline in new applications during the second quarter and first six months of 2026, respectively, and positive policies in force growth at the end of the second quarter; •Dianes experienced a low increase in new application growth during the second quarter and first six months of 2026, with positive policies in force growth at the end of the second quarter; and •Robinsons experienced a moderate increase in new application growth during the second quarter and first six months of 2026, with a single-digit decrease in policies in force growth at the end of the second quarter. For the second quarter 2026, on a year-over-year basis, we experienced a decrease in agency auto quote volume of 1% with a rate of conversion (i.e., converting a quote to a sale) increase of 2%. For the first six months of 2026, quote volume was flat and the rate of conversion increased 1%, compared to the same period in the prior year. Compared to the prior-year periods, quote volume and conversion varied by consumer segment: •Sams and Dianes experienced a low single-digit decrease in quote volume and a single-digit increase in conversion, during the second quarter and first six months of 2026; •Wrights experienced a low single-digit decrease in quote volume during the second quarter and first six months of 2026 and experienced conversion growth in the low single-digits for the quarter, with flat growth for the first six months of 2026; and •Robinsons experienced a low double-digit increase in quote volume for the quarter and a single-digit increase for the first six months of 2026, with a single-digit decline in conversion in both periods. 38 Our personal auto rates were relatively stable during the quarter and on a year-to-date basis. The decrease in written premium per policy for new and renewal personal auto agency business for the second quarter and first six months 2026, compared to the same periods last year, was in part attributable to rate decreases in certain markets and a shift in the mix of business, including a shift to a higher percentage of 6-month term policies, which have about half of the amount of net premiums written as policies with 12-month terms. Our trailing 3- and 12-month policy life expectancy in the agency auto business experienced a decrease at the end of the second quarter 2026, on a year-over-year basis, which we believe is primarily due to increased shopping and competition in the marketplace and, to a lesser extent, changes in billing plans offered to customers and a shift in our mix of business.
Agency Auto Quote Volume Growth
-1.0%
Personal Auto - Agency The year-over-year changes in our personal auto agency business were as follows: Quarter Year-to-date 2026 2025 2026 2025 Applications New 2 % 6 % 1 % 17 % Renewal 9 19 11 18 Total 8 16 9 18 Written premium per policy New (3) (6) (3) (5) Renewal (5) (3) (5) (2) Total (4) (3) (4) (2) Policy life expectancy Trailing 3 months (7) (6) Trailing 12 months (6) (4) The personal auto agency business includes business written by more than 40,000 independent insurance agencies that represent Progressive, as well as brokerages in New York and California. During the second quarter 2026, we generated new agency personal auto application growth in 17 states, including five of our top 10 largest agency states. Compared to the prior-year periods, new application and policies in force growth varied by consumer segment: •Sams and Wrights experienced flat new application growth and a low decline in new applications during the second quarter and first six months of 2026, respectively, and positive policies in force growth at the end of the second quarter; •Dianes experienced a low increase in new application growth during the second quarter and first six months of 2026, with positive policies in force growth at the end of the second quarter; and •Robinsons experienced a moderate increase in new application growth during the second quarter and first six months of 2026, with a single-digit decrease in policies in force growth at the end of the second quarter. For the second quarter 2026, on a year-over-year basis, we experienced a decrease in agency auto quote volume of 1% with a rate of conversion (i.e., converting a quote to a sale) increase of 2%. For the first six months of 2026, quote volume was flat and the rate of conversion increased 1%, compared to the same period in the prior year. Compared to the prior-year periods, quote volume and conversion varied by consumer segment: •Sams and Dianes experienced a low single-digit decrease in quote volume and a single-digit increase in conversion, during the second quarter and first six months of 2026; •Wrights experienced a low single-digit decrease in quote volume during the second quarter and first six months of 2026 and experienced conversion growth in the low single-digits for the quarter, with flat growth for the first six months of 2026; and •Robinsons experienced a low double-digit increase in quote volume for the quarter and a single-digit increase for the first six months of 2026, with a single-digit decline in conversion in both periods. 38 Our personal auto rates were relatively stable during the quarter and on a year-to-date basis. The decrease in written premium per policy for new and renewal personal auto agency business for the second quarter and first six months 2026, compared to the same periods last year, was in part attributable to rate decreases in certain markets and a shift in the mix of business, including a shift to a higher percentage of 6-month term policies, which have about half of the amount of net premiums written as policies with 12-month terms. Our trailing 3- and 12-month policy life expectancy in the agency auto business experienced a decrease at the end of the second quarter 2026, on a year-over-year basis, which we believe is primarily due to increased shopping and competition in the marketplace and, to a lesser extent, changes in billing plans offered to customers and a shift in our mix of business.
Agency Auto Renewal Application Growth
9.0%
Personal Auto - Agency The year-over-year changes in our personal auto agency business were as follows: Quarter Year-to-date 2026 2025 2026 2025 Applications New 2 % 6 % 1 % 17 % Renewal 9 19 11 18 Total 8 16 9 18 Written premium per policy New (3) (6) (3) (5) Renewal (5) (3) (5) (2) Total (4) (3) (4) (2) Policy life expectancy Trailing 3 months (7) (6) Trailing 12 months (6) (4) The personal auto agency business includes business written by more than 40,000 independent insurance agencies that represent Progressive, as well as brokerages in New York and California. During the second quarter 2026, we generated new agency personal auto application growth in 17 states, including five of our top 10 largest agency states. Compared to the prior-year periods, new application and policies in force growth varied by consumer segment: •Sams and Wrights experienced flat new application growth and a low decline in new applications during the second quarter and first six months of 2026, respectively, and positive policies in force growth at the end of the second quarter; •Dianes experienced a low increase in new application growth during the second quarter and first six months of 2026, with positive policies in force growth at the end of the second quarter; and •Robinsons experienced a moderate increase in new application growth during the second quarter and first six months of 2026, with a single-digit decrease in policies in force growth at the end of the second quarter. For the second quarter 2026, on a year-over-year basis, we experienced a decrease in agency auto quote volume of 1% with a rate of conversion (i.e., converting a quote to a sale) increase of 2%. For the first six months of 2026, quote volume was flat and the rate of conversion increased 1%, compared to the same period in the prior year. Compared to the prior-year periods, quote volume and conversion varied by consumer segment: •Sams and Dianes experienced a low single-digit decrease in quote volume and a single-digit increase in conversion, during the second quarter and first six months of 2026; •Wrights experienced a low single-digit decrease in quote volume during the second quarter and first six months of 2026 and experienced conversion growth in the low single-digits for the quarter, with flat growth for the first six months of 2026; and •Robinsons experienced a low double-digit increase in quote volume for the quarter and a single-digit increase for the first six months of 2026, with a single-digit decline in conversion in both periods. 38 Our personal auto rates were relatively stable during the quarter and on a year-to-date basis. The decrease in written premium per policy for new and renewal personal auto agency business for the second quarter and first six months 2026, compared to the same periods last year, was in part attributable to rate decreases in certain markets and a shift in the mix of business, including a shift to a higher percentage of 6-month term policies, which have about half of the amount of net premiums written as policies with 12-month terms. Our trailing 3- and 12-month policy life expectancy in the agency auto business experienced a decrease at the end of the second quarter 2026, on a year-over-year basis, which we believe is primarily due to increased shopping and competition in the marketplace and, to a lesser extent, changes in billing plans offered to customers and a shift in our mix of business.
Agency Auto Trailing 12-Month Policy Life Expectancy Change
-6.0%
Personal Auto - Agency The year-over-year changes in our personal auto agency business were as follows: Quarter Year-to-date 2026 2025 2026 2025 Applications New 2 % 6 % 1 % 17 % Renewal 9 19 11 18 Total 8 16 9 18 Written premium per policy New (3) (6) (3) (5) Renewal (5) (3) (5) (2) Total (4) (3) (4) (2) Policy life expectancy Trailing 3 months (7) (6) Trailing 12 months (6) (4) The personal auto agency business includes business written by more than 40,000 independent insurance agencies that represent Progressive, as well as brokerages in New York and California. During the second quarter 2026, we generated new agency personal auto application growth in 17 states, including five of our top 10 largest agency states. Compared to the prior-year periods, new application and policies in force growth varied by consumer segment: •Sams and Wrights experienced flat new application growth and a low decline in new applications during the second quarter and first six months of 2026, respectively, and positive policies in force growth at the end of the second quarter; •Dianes experienced a low increase in new application growth during the second quarter and first six months of 2026, with positive policies in force growth at the end of the second quarter; and •Robinsons experienced a moderate increase in new application growth during the second quarter and first six months of 2026, with a single-digit decrease in policies in force growth at the end of the second quarter. For the second quarter 2026, on a year-over-year basis, we experienced a decrease in agency auto quote volume of 1% with a rate of conversion (i.e., converting a quote to a sale) increase of 2%. For the first six months of 2026, quote volume was flat and the rate of conversion increased 1%, compared to the same period in the prior year. Compared to the prior-year periods, quote volume and conversion varied by consumer segment: •Sams and Dianes experienced a low single-digit decrease in quote volume and a single-digit increase in conversion, during the second quarter and first six months of 2026; •Wrights experienced a low single-digit decrease in quote volume during the second quarter and first six months of 2026 and experienced conversion growth in the low single-digits for the quarter, with flat growth for the first six months of 2026; and •Robinsons experienced a low double-digit increase in quote volume for the quarter and a single-digit increase for the first six months of 2026, with a single-digit decline in conversion in both periods. 38 Our personal auto rates were relatively stable during the quarter and on a year-to-date basis. The decrease in written premium per policy for new and renewal personal auto agency business for the second quarter and first six months 2026, compared to the same periods last year, was in part attributable to rate decreases in certain markets and a shift in the mix of business, including a shift to a higher percentage of 6-month term policies, which have about half of the amount of net premiums written as policies with 12-month terms. Our trailing 3- and 12-month policy life expectancy in the agency auto business experienced a decrease at the end of the second quarter 2026, on a year-over-year basis, which we believe is primarily due to increased shopping and competition in the marketplace and, to a lesser extent, changes in billing plans offered to customers and a shift in our mix of business.
Agency Auto Trailing 3-Month Policy Life Expectancy Change
-7.0%
Personal Auto - Agency The year-over-year changes in our personal auto agency business were as follows: Quarter Year-to-date 2026 2025 2026 2025 Applications New 2 % 6 % 1 % 17 % Renewal 9 19 11 18 Total 8 16 9 18 Written premium per policy New (3) (6) (3) (5) Renewal (5) (3) (5) (2) Total (4) (3) (4) (2) Policy life expectancy Trailing 3 months (7) (6) Trailing 12 months (6) (4) The personal auto agency business includes business written by more than 40,000 independent insurance agencies that represent Progressive, as well as brokerages in New York and California. During the second quarter 2026, we generated new agency personal auto application growth in 17 states, including five of our top 10 largest agency states. Compared to the prior-year periods, new application and policies in force growth varied by consumer segment: •Sams and Wrights experienced flat new application growth and a low decline in new applications during the second quarter and first six months of 2026, respectively, and positive policies in force growth at the end of the second quarter; •Dianes experienced a low increase in new application growth during the second quarter and first six months of 2026, with positive policies in force growth at the end of the second quarter; and •Robinsons experienced a moderate increase in new application growth during the second quarter and first six months of 2026, with a single-digit decrease in policies in force growth at the end of the second quarter. For the second quarter 2026, on a year-over-year basis, we experienced a decrease in agency auto quote volume of 1% with a rate of conversion (i.e., converting a quote to a sale) increase of 2%. For the first six months of 2026, quote volume was flat and the rate of conversion increased 1%, compared to the same period in the prior year. Compared to the prior-year periods, quote volume and conversion varied by consumer segment: •Sams and Dianes experienced a low single-digit decrease in quote volume and a single-digit increase in conversion, during the second quarter and first six months of 2026; •Wrights experienced a low single-digit decrease in quote volume during the second quarter and first six months of 2026 and experienced conversion growth in the low single-digits for the quarter, with flat growth for the first six months of 2026; and •Robinsons experienced a low double-digit increase in quote volume for the quarter and a single-digit increase for the first six months of 2026, with a single-digit decline in conversion in both periods. 38 Our personal auto rates were relatively stable during the quarter and on a year-to-date basis. The decrease in written premium per policy for new and renewal personal auto agency business for the second quarter and first six months 2026, compared to the same periods last year, was in part attributable to rate decreases in certain markets and a shift in the mix of business, including a shift to a higher percentage of 6-month term policies, which have about half of the amount of net premiums written as policies with 12-month terms. Our trailing 3- and 12-month policy life expectancy in the agency auto business experienced a decrease at the end of the second quarter 2026, on a year-over-year basis, which we believe is primarily due to increased shopping and competition in the marketplace and, to a lesser extent, changes in billing plans offered to customers and a shift in our mix of business.
Core Commercial Auto Conversion Change
0.0%
E. Commercial Lines The following table and discussion focuses on our core commercial auto products, which accounted for about 80% of our Commercial Lines segment net premiums written on a trailing 12-month basis, as of the end of the second quarter 2026. Year-over-year changes in our core commercial auto products were as follows: Quarter Year-to-date 2026 2025 2026 2025 Applications New 1 % 3 % (3) % 6 % Renewal 8 5 9 5 Total 5 5 5 5 Written premium per policy New (4) (7) (4) (7) Renewal (3) (6) (4) (5) Total (3) (6) (4) (6) Policy life expectancy Trailing 12 months 2 5 For the second quarter, on a year-over-year basis, core commercial auto new and renewal application growth was positive in all BMTs, except for-hire transportation, primarily driven by rate decreases in targeted state and BMT combinations, and increased advertising and agent incentive spend. For the first six months of 2026, all BMTs experienced an increase in new application growth, except for hire-transportation and contractors, compared to the same period in the prior year. Policies in force grew in all of our BMTs, except in for-hire transportation and for-hire specialty, compared to the same period in the prior year. During the second quarter and first six months of 2026, commercial auto quote volume increased 1% in both periods, with a flat rate of conversion for the quarter and a decrease of 4% for the first six months of 2026, compared to the same periods in the prior year. We believe the decrease in conversion for the first six months of 2026 was primarily attributable to rate increases taken over the last year and increased consumer shopping. The effect of the previously discussed rate increases on written premium per policy for our core commercial auto business was offset by the continued shift in the mix of business and a shift to a greater mix of policies with 6-month terms in our contractor and business auto BMTs, which have about half the amount of net premiums written as 12-month term policies. During the second quarter 2026, rates remained relatively stable in our core commercial auto products, bringing the year-to-date aggregate rate increase to 1%. We will continue to evaluate our rate need and adjust rates as we deem necessary. Our policy life expectancy increased in our for-hire specialty and for-hire transportation BMTs, as of the end of the second quarter 2026, compared to the same period last year. The improvement in total policy life expectancy was due to a shift in the mix of business to BMTs with historically higher policy life expectancies, moderation of our rate increases, and various initiatives, such as payment and renewal reminders.
Core Commercial Auto New Application Growth
1.0%
E. Commercial Lines The following table and discussion focuses on our core commercial auto products, which accounted for about 80% of our Commercial Lines segment net premiums written on a trailing 12-month basis, as of the end of the second quarter 2026. Year-over-year changes in our core commercial auto products were as follows: Quarter Year-to-date 2026 2025 2026 2025 Applications New 1 % 3 % (3) % 6 % Renewal 8 5 9 5 Total 5 5 5 5 Written premium per policy New (4) (7) (4) (7) Renewal (3) (6) (4) (5) Total (3) (6) (4) (6) Policy life expectancy Trailing 12 months 2 5 For the second quarter, on a year-over-year basis, core commercial auto new and renewal application growth was positive in all BMTs, except for-hire transportation, primarily driven by rate decreases in targeted state and BMT combinations, and increased advertising and agent incentive spend. For the first six months of 2026, all BMTs experienced an increase in new application growth, except for hire-transportation and contractors, compared to the same period in the prior year. Policies in force grew in all of our BMTs, except in for-hire transportation and for-hire specialty, compared to the same period in the prior year. During the second quarter and first six months of 2026, commercial auto quote volume increased 1% in both periods, with a flat rate of conversion for the quarter and a decrease of 4% for the first six months of 2026, compared to the same periods in the prior year. We believe the decrease in conversion for the first six months of 2026 was primarily attributable to rate increases taken over the last year and increased consumer shopping. The effect of the previously discussed rate increases on written premium per policy for our core commercial auto business was offset by the continued shift in the mix of business and a shift to a greater mix of policies with 6-month terms in our contractor and business auto BMTs, which have about half the amount of net premiums written as 12-month term policies. During the second quarter 2026, rates remained relatively stable in our core commercial auto products, bringing the year-to-date aggregate rate increase to 1%. We will continue to evaluate our rate need and adjust rates as we deem necessary. Our policy life expectancy increased in our for-hire specialty and for-hire transportation BMTs, as of the end of the second quarter 2026, compared to the same period last year. The improvement in total policy life expectancy was due to a shift in the mix of business to BMTs with historically higher policy life expectancies, moderation of our rate increases, and various initiatives, such as payment and renewal reminders.
Core Commercial Auto Quote Volume Growth
1.0%
E. Commercial Lines The following table and discussion focuses on our core commercial auto products, which accounted for about 80% of our Commercial Lines segment net premiums written on a trailing 12-month basis, as of the end of the second quarter 2026. Year-over-year changes in our core commercial auto products were as follows: Quarter Year-to-date 2026 2025 2026 2025 Applications New 1 % 3 % (3) % 6 % Renewal 8 5 9 5 Total 5 5 5 5 Written premium per policy New (4) (7) (4) (7) Renewal (3) (6) (4) (5) Total (3) (6) (4) (6) Policy life expectancy Trailing 12 months 2 5 For the second quarter, on a year-over-year basis, core commercial auto new and renewal application growth was positive in all BMTs, except for-hire transportation, primarily driven by rate decreases in targeted state and BMT combinations, and increased advertising and agent incentive spend. For the first six months of 2026, all BMTs experienced an increase in new application growth, except for hire-transportation and contractors, compared to the same period in the prior year. Policies in force grew in all of our BMTs, except in for-hire transportation and for-hire specialty, compared to the same period in the prior year. During the second quarter and first six months of 2026, commercial auto quote volume increased 1% in both periods, with a flat rate of conversion for the quarter and a decrease of 4% for the first six months of 2026, compared to the same periods in the prior year. We believe the decrease in conversion for the first six months of 2026 was primarily attributable to rate increases taken over the last year and increased consumer shopping. The effect of the previously discussed rate increases on written premium per policy for our core commercial auto business was offset by the continued shift in the mix of business and a shift to a greater mix of policies with 6-month terms in our contractor and business auto BMTs, which have about half the amount of net premiums written as 12-month term policies. During the second quarter 2026, rates remained relatively stable in our core commercial auto products, bringing the year-to-date aggregate rate increase to 1%. We will continue to evaluate our rate need and adjust rates as we deem necessary. Our policy life expectancy increased in our for-hire specialty and for-hire transportation BMTs, as of the end of the second quarter 2026, compared to the same period last year. The improvement in total policy life expectancy was due to a shift in the mix of business to BMTs with historically higher policy life expectancies, moderation of our rate increases, and various initiatives, such as payment and renewal reminders.
Core Commercial Auto Renewal Application Growth
8.0%
E. Commercial Lines The following table and discussion focuses on our core commercial auto products, which accounted for about 80% of our Commercial Lines segment net premiums written on a trailing 12-month basis, as of the end of the second quarter 2026. Year-over-year changes in our core commercial auto products were as follows: Quarter Year-to-date 2026 2025 2026 2025 Applications New 1 % 3 % (3) % 6 % Renewal 8 5 9 5 Total 5 5 5 5 Written premium per policy New (4) (7) (4) (7) Renewal (3) (6) (4) (5) Total (3) (6) (4) (6) Policy life expectancy Trailing 12 months 2 5 For the second quarter, on a year-over-year basis, core commercial auto new and renewal application growth was positive in all BMTs, except for-hire transportation, primarily driven by rate decreases in targeted state and BMT combinations, and increased advertising and agent incentive spend. For the first six months of 2026, all BMTs experienced an increase in new application growth, except for hire-transportation and contractors, compared to the same period in the prior year. Policies in force grew in all of our BMTs, except in for-hire transportation and for-hire specialty, compared to the same period in the prior year. During the second quarter and first six months of 2026, commercial auto quote volume increased 1% in both periods, with a flat rate of conversion for the quarter and a decrease of 4% for the first six months of 2026, compared to the same periods in the prior year. We believe the decrease in conversion for the first six months of 2026 was primarily attributable to rate increases taken over the last year and increased consumer shopping. The effect of the previously discussed rate increases on written premium per policy for our core commercial auto business was offset by the continued shift in the mix of business and a shift to a greater mix of policies with 6-month terms in our contractor and business auto BMTs, which have about half the amount of net premiums written as 12-month term policies. During the second quarter 2026, rates remained relatively stable in our core commercial auto products, bringing the year-to-date aggregate rate increase to 1%. We will continue to evaluate our rate need and adjust rates as we deem necessary. Our policy life expectancy increased in our for-hire specialty and for-hire transportation BMTs, as of the end of the second quarter 2026, compared to the same period last year. The improvement in total policy life expectancy was due to a shift in the mix of business to BMTs with historically higher policy life expectancies, moderation of our rate increases, and various initiatives, such as payment and renewal reminders.
Core Commercial Auto Trailing 12-Month Policy Life Expectancy Change
2.0%
E. Commercial Lines The following table and discussion focuses on our core commercial auto products, which accounted for about 80% of our Commercial Lines segment net premiums written on a trailing 12-month basis, as of the end of the second quarter 2026. Year-over-year changes in our core commercial auto products were as follows: Quarter Year-to-date 2026 2025 2026 2025 Applications New 1 % 3 % (3) % 6 % Renewal 8 5 9 5 Total 5 5 5 5 Written premium per policy New (4) (7) (4) (7) Renewal (3) (6) (4) (5) Total (3) (6) (4) (6) Policy life expectancy Trailing 12 months 2 5 For the second quarter, on a year-over-year basis, core commercial auto new and renewal application growth was positive in all BMTs, except for-hire transportation, primarily driven by rate decreases in targeted state and BMT combinations, and increased advertising and agent incentive spend. For the first six months of 2026, all BMTs experienced an increase in new application growth, except for hire-transportation and contractors, compared to the same period in the prior year. Policies in force grew in all of our BMTs, except in for-hire transportation and for-hire specialty, compared to the same period in the prior year. During the second quarter and first six months of 2026, commercial auto quote volume increased 1% in both periods, with a flat rate of conversion for the quarter and a decrease of 4% for the first six months of 2026, compared to the same periods in the prior year. We believe the decrease in conversion for the first six months of 2026 was primarily attributable to rate increases taken over the last year and increased consumer shopping. The effect of the previously discussed rate increases on written premium per policy for our core commercial auto business was offset by the continued shift in the mix of business and a shift to a greater mix of policies with 6-month terms in our contractor and business auto BMTs, which have about half the amount of net premiums written as 12-month term policies. During the second quarter 2026, rates remained relatively stable in our core commercial auto products, bringing the year-to-date aggregate rate increase to 1%. We will continue to evaluate our rate need and adjust rates as we deem necessary. Our policy life expectancy increased in our for-hire specialty and for-hire transportation BMTs, as of the end of the second quarter 2026, compared to the same period last year. The improvement in total policy life expectancy was due to a shift in the mix of business to BMTs with historically higher policy life expectancies, moderation of our rate increases, and various initiatives, such as payment and renewal reminders.
Direct Auto Conversion Change
9.0%
Personal Auto - Direct The year-over-year changes in our personal auto direct business were as follows: Quarter Year-to-date 2026 2025 2026 2025 Applications New 1 % 9 % 2 % 21 % Renewal 13 25 14 23 Total 10 21 11 22 Written premium per policy New 3 3 4 3 Renewal (2) 1 (1) 1 Total 0 1 0 1 Policy life expectancy Trailing 3 months (10) (8) Trailing 12 months (9) (6) The personal auto direct business includes business written directly by Progressive online or by phone. During the second quarter 2026, we generated new direct personal auto application growth in 19 states, including five of our top 10 largest direct states. Compared to the same periods in the prior year, Sams and Dianes experienced a single-digit increase in new applications, while Wrights and Robinsons experienced a single-digit decline for the second quarter and first six months of 2026. Policies in force grew between 6% and 11% in each consumer segment, compared to the same period last year. During the second quarter and first six months of 2026, direct personal auto quote volume decreased 7% and 6%, respectively, with a rate of conversion increase of 9% in both periods, compared to the same periods last year, primarily driven by our competitiveness in the marketplace. For the second quarter and first six months of 2026, all consumer segments experienced a decline in quote volume and an increase in conversion, compared to the same periods in the prior year. Our personal auto rates were relatively stable during the quarter and on a year-to-date basis, resulting in a minimal written premium per policy change for the second quarter and first six months of 2026, compared to the same periods last year. Our trailing 3- and 12-month policy life expectancy in the direct auto business experienced a decrease at the end of the second quarter 2026, on a year-over-year basis, which we believe is primarily due to increased shopping and competition in the marketplace and, to a lesser extent, changes in billing plans offered to customers and a shift in our mix of business.
Direct Auto New Application Growth
1.0%
Personal Auto - Direct The year-over-year changes in our personal auto direct business were as follows: Quarter Year-to-date 2026 2025 2026 2025 Applications New 1 % 9 % 2 % 21 % Renewal 13 25 14 23 Total 10 21 11 22 Written premium per policy New 3 3 4 3 Renewal (2) 1 (1) 1 Total 0 1 0 1 Policy life expectancy Trailing 3 months (10) (8) Trailing 12 months (9) (6) The personal auto direct business includes business written directly by Progressive online or by phone. During the second quarter 2026, we generated new direct personal auto application growth in 19 states, including five of our top 10 largest direct states. Compared to the same periods in the prior year, Sams and Dianes experienced a single-digit increase in new applications, while Wrights and Robinsons experienced a single-digit decline for the second quarter and first six months of 2026. Policies in force grew between 6% and 11% in each consumer segment, compared to the same period last year. During the second quarter and first six months of 2026, direct personal auto quote volume decreased 7% and 6%, respectively, with a rate of conversion increase of 9% in both periods, compared to the same periods last year, primarily driven by our competitiveness in the marketplace. For the second quarter and first six months of 2026, all consumer segments experienced a decline in quote volume and an increase in conversion, compared to the same periods in the prior year. Our personal auto rates were relatively stable during the quarter and on a year-to-date basis, resulting in a minimal written premium per policy change for the second quarter and first six months of 2026, compared to the same periods last year. Our trailing 3- and 12-month policy life expectancy in the direct auto business experienced a decrease at the end of the second quarter 2026, on a year-over-year basis, which we believe is primarily due to increased shopping and competition in the marketplace and, to a lesser extent, changes in billing plans offered to customers and a shift in our mix of business.
Direct Auto Quote Volume Growth
-7.0%
Personal Auto - Direct The year-over-year changes in our personal auto direct business were as follows: Quarter Year-to-date 2026 2025 2026 2025 Applications New 1 % 9 % 2 % 21 % Renewal 13 25 14 23 Total 10 21 11 22 Written premium per policy New 3 3 4 3 Renewal (2) 1 (1) 1 Total 0 1 0 1 Policy life expectancy Trailing 3 months (10) (8) Trailing 12 months (9) (6) The personal auto direct business includes business written directly by Progressive online or by phone. During the second quarter 2026, we generated new direct personal auto application growth in 19 states, including five of our top 10 largest direct states. Compared to the same periods in the prior year, Sams and Dianes experienced a single-digit increase in new applications, while Wrights and Robinsons experienced a single-digit decline for the second quarter and first six months of 2026. Policies in force grew between 6% and 11% in each consumer segment, compared to the same period last year. During the second quarter and first six months of 2026, direct personal auto quote volume decreased 7% and 6%, respectively, with a rate of conversion increase of 9% in both periods, compared to the same periods last year, primarily driven by our competitiveness in the marketplace. For the second quarter and first six months of 2026, all consumer segments experienced a decline in quote volume and an increase in conversion, compared to the same periods in the prior year. Our personal auto rates were relatively stable during the quarter and on a year-to-date basis, resulting in a minimal written premium per policy change for the second quarter and first six months of 2026, compared to the same periods last year. Our trailing 3- and 12-month policy life expectancy in the direct auto business experienced a decrease at the end of the second quarter 2026, on a year-over-year basis, which we believe is primarily due to increased shopping and competition in the marketplace and, to a lesser extent, changes in billing plans offered to customers and a shift in our mix of business.
Direct Auto Renewal Application Growth
13.0%
Personal Auto - Direct The year-over-year changes in our personal auto direct business were as follows: Quarter Year-to-date 2026 2025 2026 2025 Applications New 1 % 9 % 2 % 21 % Renewal 13 25 14 23 Total 10 21 11 22 Written premium per policy New 3 3 4 3 Renewal (2) 1 (1) 1 Total 0 1 0 1 Policy life expectancy Trailing 3 months (10) (8) Trailing 12 months (9) (6) The personal auto direct business includes business written directly by Progressive online or by phone. During the second quarter 2026, we generated new direct personal auto application growth in 19 states, including five of our top 10 largest direct states. Compared to the same periods in the prior year, Sams and Dianes experienced a single-digit increase in new applications, while Wrights and Robinsons experienced a single-digit decline for the second quarter and first six months of 2026. Policies in force grew between 6% and 11% in each consumer segment, compared to the same period last year. During the second quarter and first six months of 2026, direct personal auto quote volume decreased 7% and 6%, respectively, with a rate of conversion increase of 9% in both periods, compared to the same periods last year, primarily driven by our competitiveness in the marketplace. For the second quarter and first six months of 2026, all consumer segments experienced a decline in quote volume and an increase in conversion, compared to the same periods in the prior year. Our personal auto rates were relatively stable during the quarter and on a year-to-date basis, resulting in a minimal written premium per policy change for the second quarter and first six months of 2026, compared to the same periods last year. Our trailing 3- and 12-month policy life expectancy in the direct auto business experienced a decrease at the end of the second quarter 2026, on a year-over-year basis, which we believe is primarily due to increased shopping and competition in the marketplace and, to a lesser extent, changes in billing plans offered to customers and a shift in our mix of business.
Direct Auto Trailing 12-Month Policy Life Expectancy Change
-9.0%
Personal Auto - Direct The year-over-year changes in our personal auto direct business were as follows: Quarter Year-to-date 2026 2025 2026 2025 Applications New 1 % 9 % 2 % 21 % Renewal 13 25 14 23 Total 10 21 11 22 Written premium per policy New 3 3 4 3 Renewal (2) 1 (1) 1 Total 0 1 0 1 Policy life expectancy Trailing 3 months (10) (8) Trailing 12 months (9) (6) The personal auto direct business includes business written directly by Progressive online or by phone. During the second quarter 2026, we generated new direct personal auto application growth in 19 states, including five of our top 10 largest direct states. Compared to the same periods in the prior year, Sams and Dianes experienced a single-digit increase in new applications, while Wrights and Robinsons experienced a single-digit decline for the second quarter and first six months of 2026. Policies in force grew between 6% and 11% in each consumer segment, compared to the same period last year. During the second quarter and first six months of 2026, direct personal auto quote volume decreased 7% and 6%, respectively, with a rate of conversion increase of 9% in both periods, compared to the same periods last year, primarily driven by our competitiveness in the marketplace. For the second quarter and first six months of 2026, all consumer segments experienced a decline in quote volume and an increase in conversion, compared to the same periods in the prior year. Our personal auto rates were relatively stable during the quarter and on a year-to-date basis, resulting in a minimal written premium per policy change for the second quarter and first six months of 2026, compared to the same periods last year. Our trailing 3- and 12-month policy life expectancy in the direct auto business experienced a decrease at the end of the second quarter 2026, on a year-over-year basis, which we believe is primarily due to increased shopping and competition in the marketplace and, to a lesser extent, changes in billing plans offered to customers and a shift in our mix of business.
Direct Auto Trailing 3-Month Policy Life Expectancy Change
-10.0%
Personal Auto - Direct The year-over-year changes in our personal auto direct business were as follows: Quarter Year-to-date 2026 2025 2026 2025 Applications New 1 % 9 % 2 % 21 % Renewal 13 25 14 23 Total 10 21 11 22 Written premium per policy New 3 3 4 3 Renewal (2) 1 (1) 1 Total 0 1 0 1 Policy life expectancy Trailing 3 months (10) (8) Trailing 12 months (9) (6) The personal auto direct business includes business written directly by Progressive online or by phone. During the second quarter 2026, we generated new direct personal auto application growth in 19 states, including five of our top 10 largest direct states. Compared to the same periods in the prior year, Sams and Dianes experienced a single-digit increase in new applications, while Wrights and Robinsons experienced a single-digit decline for the second quarter and first six months of 2026. Policies in force grew between 6% and 11% in each consumer segment, compared to the same period last year. During the second quarter and first six months of 2026, direct personal auto quote volume decreased 7% and 6%, respectively, with a rate of conversion increase of 9% in both periods, compared to the same periods last year, primarily driven by our competitiveness in the marketplace. For the second quarter and first six months of 2026, all consumer segments experienced a decline in quote volume and an increase in conversion, compared to the same periods in the prior year. Our personal auto rates were relatively stable during the quarter and on a year-to-date basis, resulting in a minimal written premium per policy change for the second quarter and first six months of 2026, compared to the same periods last year. Our trailing 3- and 12-month policy life expectancy in the direct auto business experienced a decrease at the end of the second quarter 2026, on a year-over-year basis, which we believe is primarily due to increased shopping and competition in the marketplace and, to a lesser extent, changes in billing plans offered to customers and a shift in our mix of business.
Personal Property New Application Growth
0.0%
Personal Property The year-over-year changes in our personal property business were as follows: Quarter Year-to-date 2026 2025 2026 2025 Applications New 0 % (11) % (1) % (6) % Renewal 1 14 1 13 Total 1 4 0 6 Written premium per policy New 26 (33) 21 (37) Renewal (6) (3) (8) (3) Total (2) (6) (4) (7) Policy life expectancy Trailing 12 months (8) (17) Our personal property business writes residential property insurance for homeowners and renters, umbrella, and flood insurance through the “Write Your Own” program for the National Flood Insurance Program. Our personal property business insurance is written in the agency and direct channels. In addition to reducing our overall exposure in more volatile weather-related markets (e.g., coastal, wildfire, and hail-prone areas), we continued to focus on achieving profitability goals and, in the second half of 2025, we began to increase product availability in markets where we believe we can achieve our profitability targets for our homeowners product, which we define as our total personal property business excluding renters and umbrella products. In the growth-oriented markets, homeowners product policies in force decreased 2% on a year-over-year basis as of June 30, 2026. Policies in force decreased 17% in the volatile weather markets as of the end of the second quarter 2026, compared to the same period in the prior year. Beginning late 2025, we took actions in certain markets to generate new business growth at the state level based on our concentration risks, product segmentation, rate adequacy, cost sharing, geographical diversification, and the regulatory and market conditions. Some of these actions include expanding independent agency relationships, reopening new business in certain agency and direct channel markets, and lifting targeted 39 underwriting restrictions on older roofs, medium- to high-value homes, and non-bundled homeowners products in certain markets. Certain of these restrictions remain in place in markets where we continue to focus on improving profitability and reducing exposure in more volatile weather-related markets. We believe these actions taken in 2025 continued to adversely impact new business application growth in 2026. Our written premium per policy decreased on a year-over-year basis for the second quarter and first half of 2026, primarily attributable to a continued shift in the mix of business to more renters policies, which have lower average written premiums, and a decline in homeowners policies in force in both volatile weather-related markets and non-owner-occupied properties, which both have higher average premiums. The effect of these declines were partially offset by rate increases taken during the last 12 months and higher premium coverages reflecting increased property values. During the second quarter 2026, we increased rates, in aggregate, about 1% in our personal property business, bringing the year-to-date aggregate rate increase to 3%. We intend to continue to make targeted rate increases in states where we are not achieving our profitability goals. The policy life expectancy in our personal property business shortened as of the end of the second quarter 2026, compared to the same period last year, which we believe is primarily driven by a continued shift in the mix of business to more renters policies and, to a lesser extent, rate increases in previous years and increased competition in the marketplace.
Personal Property Renewal Application Growth
1.0%
Personal Property The year-over-year changes in our personal property business were as follows: Quarter Year-to-date 2026 2025 2026 2025 Applications New 0 % (11) % (1) % (6) % Renewal 1 14 1 13 Total 1 4 0 6 Written premium per policy New 26 (33) 21 (37) Renewal (6) (3) (8) (3) Total (2) (6) (4) (7) Policy life expectancy Trailing 12 months (8) (17) Our personal property business writes residential property insurance for homeowners and renters, umbrella, and flood insurance through the “Write Your Own” program for the National Flood Insurance Program. Our personal property business insurance is written in the agency and direct channels. In addition to reducing our overall exposure in more volatile weather-related markets (e.g., coastal, wildfire, and hail-prone areas), we continued to focus on achieving profitability goals and, in the second half of 2025, we began to increase product availability in markets where we believe we can achieve our profitability targets for our homeowners product, which we define as our total personal property business excluding renters and umbrella products. In the growth-oriented markets, homeowners product policies in force decreased 2% on a year-over-year basis as of June 30, 2026. Policies in force decreased 17% in the volatile weather markets as of the end of the second quarter 2026, compared to the same period in the prior year. Beginning late 2025, we took actions in certain markets to generate new business growth at the state level based on our concentration risks, product segmentation, rate adequacy, cost sharing, geographical diversification, and the regulatory and market conditions. Some of these actions include expanding independent agency relationships, reopening new business in certain agency and direct channel markets, and lifting targeted 39 underwriting restrictions on older roofs, medium- to high-value homes, and non-bundled homeowners products in certain markets. Certain of these restrictions remain in place in markets where we continue to focus on improving profitability and reducing exposure in more volatile weather-related markets. We believe these actions taken in 2025 continued to adversely impact new business application growth in 2026. Our written premium per policy decreased on a year-over-year basis for the second quarter and first half of 2026, primarily attributable to a continued shift in the mix of business to more renters policies, which have lower average written premiums, and a decline in homeowners policies in force in both volatile weather-related markets and non-owner-occupied properties, which both have higher average premiums. The effect of these declines were partially offset by rate increases taken during the last 12 months and higher premium coverages reflecting increased property values. During the second quarter 2026, we increased rates, in aggregate, about 1% in our personal property business, bringing the year-to-date aggregate rate increase to 3%. We intend to continue to make targeted rate increases in states where we are not achieving our profitability goals. The policy life expectancy in our personal property business shortened as of the end of the second quarter 2026, compared to the same period last year, which we believe is primarily driven by a continued shift in the mix of business to more renters policies and, to a lesser extent, rate increases in previous years and increased competition in the marketplace.
Personal Property Trailing 12-Month Policy Life Expectancy Change
-8.0%
Personal Property The year-over-year changes in our personal property business were as follows: Quarter Year-to-date 2026 2025 2026 2025 Applications New 0 % (11) % (1) % (6) % Renewal 1 14 1 13 Total 1 4 0 6 Written premium per policy New 26 (33) 21 (37) Renewal (6) (3) (8) (3) Total (2) (6) (4) (7) Policy life expectancy Trailing 12 months (8) (17) Our personal property business writes residential property insurance for homeowners and renters, umbrella, and flood insurance through the “Write Your Own” program for the National Flood Insurance Program. Our personal property business insurance is written in the agency and direct channels. In addition to reducing our overall exposure in more volatile weather-related markets (e.g., coastal, wildfire, and hail-prone areas), we continued to focus on achieving profitability goals and, in the second half of 2025, we began to increase product availability in markets where we believe we can achieve our profitability targets for our homeowners product, which we define as our total personal property business excluding renters and umbrella products. In the growth-oriented markets, homeowners product policies in force decreased 2% on a year-over-year basis as of June 30, 2026. Policies in force decreased 17% in the volatile weather markets as of the end of the second quarter 2026, compared to the same period in the prior year. Beginning late 2025, we took actions in certain markets to generate new business growth at the state level based on our concentration risks, product segmentation, rate adequacy, cost sharing, geographical diversification, and the regulatory and market conditions. Some of these actions include expanding independent agency relationships, reopening new business in certain agency and direct channel markets, and lifting targeted 39 underwriting restrictions on older roofs, medium- to high-value homes, and non-bundled homeowners products in certain markets. Certain of these restrictions remain in place in markets where we continue to focus on improving profitability and reducing exposure in more volatile weather-related markets. We believe these actions taken in 2025 continued to adversely impact new business application growth in 2026. Our written premium per policy decreased on a year-over-year basis for the second quarter and first half of 2026, primarily attributable to a continued shift in the mix of business to more renters policies, which have lower average written premiums, and a decline in homeowners policies in force in both volatile weather-related markets and non-owner-occupied properties, which both have higher average premiums. The effect of these declines were partially offset by rate increases taken during the last 12 months and higher premium coverages reflecting increased property values. During the second quarter 2026, we increased rates, in aggregate, about 1% in our personal property business, bringing the year-to-date aggregate rate increase to 3%. We intend to continue to make targeted rate increases in states where we are not achieving our profitability goals. The policy life expectancy in our personal property business shortened as of the end of the second quarter 2026, compared to the same period last year, which we believe is primarily driven by a continued shift in the mix of business to more renters policies and, to a lesser extent, rate increases in previous years and increased competition in the marketplace.
Core Commercial Auto Trailing 12-Month Incurred Frequency Change
-8.0%
The following discussion of severity and frequency trends in our personal auto business excludes comprehensive coverage because of its inherent volatility, as it is typically linked to catastrophic losses generally resulting from adverse weather. For our core commercial auto business, the reported frequency and severity trends include comprehensive coverage. Comprehensive coverage insures against damage to a customer’s vehicle from various causes other than collision, such as windstorm, hail, theft, falling objects, and glass breakage. On a calendar-year basis, the change in total personal auto incurred severity (i.e., average cost per claim, including both paid losses and the change in case reserves) over the prior-year period, was as follows: Quarter Year-to-date Coverage Type 2026 2026 Bodily injury 7% 7% Collision 1 0 Personal injury protection 5 1 Property damage 3 2 Total 4 4 The year-over-year increase in total severity was predominantly driven by bodily injury coverage, due to higher medical costs, more large losses, and a higher rate of plaintiff-attorney represented claims, compared to the same period in the prior year. The change in severity has been relatively stable during the first six months of 2026. To address inherent seasonality trends and lessen the effect of month-to-month variability in the commercial auto products, we assess severity using a trailing 12-month period. Since the loss patterns in the core commercial auto products are not indicative of our other commercial auto products (i.e., TNC and FSP businesses), we believe disclosing severity and frequency trends excluding those businesses is more representative of our overall experience for the majority of our commercial products. As of the end of the second quarter 2026, trailing 12-month incurred severity in our core commercial auto products increased 5%, compared to the same period last year. Estimating future severity remains challenging, and we continue to monitor changes in underlying costs drivers, including general inflation, used car prices, vehicle repair costs, medical costs, health care reform, court decisions, jury verdicts, regulatory changes, and other factors that may affect severity. The change in total personal auto incurred frequency, on a calendar-year basis, over the prior-year period, was as follows: Quarter Year-to-date Coverage Type 2026 2026 Bodily injury (2)% (2)% Collision (3) (1) Personal injury protection 0 1 Property damage (3) (2) Total (2) (1) On a trailing 12-month basis, incurred frequency in our core commercial auto products decreased 8% as of the end of the second quarter 2026, compared to the same period last year. We believe this decrease was due, in part, to a shift in the mix of business and lower vehicle miles traveled. Although we closely monitor changes in frequency, the degree or direction of near-term frequency change is not something that we are able to predict with any certainty. We continue to analyze trends to distinguish changes in our loss experience from external factors, so that we can respond through pricing actions and more accurately reserve for our loss exposures. These changes include the number of vehicles per household, miles driven, vehicle usage, gasoline prices, advances in vehicle safety, unemployment rates, shifts in business mix, changes in customer driving patterns, and the ridesharing economy, among other factors.
Core Commercial Auto Trailing 12-Month Incurred Severity Change
5.0%
The following discussion of severity and frequency trends in our personal auto business excludes comprehensive coverage because of its inherent volatility, as it is typically linked to catastrophic losses generally resulting from adverse weather. For our core commercial auto business, the reported frequency and severity trends include comprehensive coverage. Comprehensive coverage insures against damage to a customer’s vehicle from various causes other than collision, such as windstorm, hail, theft, falling objects, and glass breakage. On a calendar-year basis, the change in total personal auto incurred severity (i.e., average cost per claim, including both paid losses and the change in case reserves) over the prior-year period, was as follows: Quarter Year-to-date Coverage Type 2026 2026 Bodily injury 7% 7% Collision 1 0 Personal injury protection 5 1 Property damage 3 2 Total 4 4 The year-over-year increase in total severity was predominantly driven by bodily injury coverage, due to higher medical costs, more large losses, and a higher rate of plaintiff-attorney represented claims, compared to the same period in the prior year. The change in severity has been relatively stable during the first six months of 2026. To address inherent seasonality trends and lessen the effect of month-to-month variability in the commercial auto products, we assess severity using a trailing 12-month period. Since the loss patterns in the core commercial auto products are not indicative of our other commercial auto products (i.e., TNC and FSP businesses), we believe disclosing severity and frequency trends excluding those businesses is more representative of our overall experience for the majority of our commercial products. As of the end of the second quarter 2026, trailing 12-month incurred severity in our core commercial auto products increased 5%, compared to the same period last year. Estimating future severity remains challenging, and we continue to monitor changes in underlying costs drivers, including general inflation, used car prices, vehicle repair costs, medical costs, health care reform, court decisions, jury verdicts, regulatory changes, and other factors that may affect severity. The change in total personal auto incurred frequency, on a calendar-year basis, over the prior-year period, was as follows: Quarter Year-to-date Coverage Type 2026 2026 Bodily injury (2)% (2)% Collision (3) (1) Personal injury protection 0 1 Property damage (3) (2) Total (2) (1) On a trailing 12-month basis, incurred frequency in our core commercial auto products decreased 8% as of the end of the second quarter 2026, compared to the same period last year. We believe this decrease was due, in part, to a shift in the mix of business and lower vehicle miles traveled. Although we closely monitor changes in frequency, the degree or direction of near-term frequency change is not something that we are able to predict with any certainty. We continue to analyze trends to distinguish changes in our loss experience from external factors, so that we can respond through pricing actions and more accurately reserve for our loss exposures. These changes include the number of vehicles per household, miles driven, vehicle usage, gasoline prices, advances in vehicle safety, unemployment rates, shifts in business mix, changes in customer driving patterns, and the ridesharing economy, among other factors.
Personal Auto Incurred Frequency Change
-2.0%
The following discussion of severity and frequency trends in our personal auto business excludes comprehensive coverage because of its inherent volatility, as it is typically linked to catastrophic losses generally resulting from adverse weather. For our core commercial auto business, the reported frequency and severity trends include comprehensive coverage. Comprehensive coverage insures against damage to a customer’s vehicle from various causes other than collision, such as windstorm, hail, theft, falling objects, and glass breakage. On a calendar-year basis, the change in total personal auto incurred severity (i.e., average cost per claim, including both paid losses and the change in case reserves) over the prior-year period, was as follows: Quarter Year-to-date Coverage Type 2026 2026 Bodily injury 7% 7% Collision 1 0 Personal injury protection 5 1 Property damage 3 2 Total 4 4 The year-over-year increase in total severity was predominantly driven by bodily injury coverage, due to higher medical costs, more large losses, and a higher rate of plaintiff-attorney represented claims, compared to the same period in the prior year. The change in severity has been relatively stable during the first six months of 2026. To address inherent seasonality trends and lessen the effect of month-to-month variability in the commercial auto products, we assess severity using a trailing 12-month period. Since the loss patterns in the core commercial auto products are not indicative of our other commercial auto products (i.e., TNC and FSP businesses), we believe disclosing severity and frequency trends excluding those businesses is more representative of our overall experience for the majority of our commercial products. As of the end of the second quarter 2026, trailing 12-month incurred severity in our core commercial auto products increased 5%, compared to the same period last year. Estimating future severity remains challenging, and we continue to monitor changes in underlying costs drivers, including general inflation, used car prices, vehicle repair costs, medical costs, health care reform, court decisions, jury verdicts, regulatory changes, and other factors that may affect severity. The change in total personal auto incurred frequency, on a calendar-year basis, over the prior-year period, was as follows: Quarter Year-to-date Coverage Type 2026 2026 Bodily injury (2)% (2)% Collision (3) (1) Personal injury protection 0 1 Property damage (3) (2) Total (2) (1) On a trailing 12-month basis, incurred frequency in our core commercial auto products decreased 8% as of the end of the second quarter 2026, compared to the same period last year. We believe this decrease was due, in part, to a shift in the mix of business and lower vehicle miles traveled. Although we closely monitor changes in frequency, the degree or direction of near-term frequency change is not something that we are able to predict with any certainty. We continue to analyze trends to distinguish changes in our loss experience from external factors, so that we can respond through pricing actions and more accurately reserve for our loss exposures. These changes include the number of vehicles per household, miles driven, vehicle usage, gasoline prices, advances in vehicle safety, unemployment rates, shifts in business mix, changes in customer driving patterns, and the ridesharing economy, among other factors.
Personal Auto Incurred Severity Change
4.0%
The following discussion of severity and frequency trends in our personal auto business excludes comprehensive coverage because of its inherent volatility, as it is typically linked to catastrophic losses generally resulting from adverse weather. For our core commercial auto business, the reported frequency and severity trends include comprehensive coverage. Comprehensive coverage insures against damage to a customer’s vehicle from various causes other than collision, such as windstorm, hail, theft, falling objects, and glass breakage. On a calendar-year basis, the change in total personal auto incurred severity (i.e., average cost per claim, including both paid losses and the change in case reserves) over the prior-year period, was as follows: Quarter Year-to-date Coverage Type 2026 2026 Bodily injury 7% 7% Collision 1 0 Personal injury protection 5 1 Property damage 3 2 Total 4 4 The year-over-year increase in total severity was predominantly driven by bodily injury coverage, due to higher medical costs, more large losses, and a higher rate of plaintiff-attorney represented claims, compared to the same period in the prior year. The change in severity has been relatively stable during the first six months of 2026. To address inherent seasonality trends and lessen the effect of month-to-month variability in the commercial auto products, we assess severity using a trailing 12-month period. Since the loss patterns in the core commercial auto products are not indicative of our other commercial auto products (i.e., TNC and FSP businesses), we believe disclosing severity and frequency trends excluding those businesses is more representative of our overall experience for the majority of our commercial products. As of the end of the second quarter 2026, trailing 12-month incurred severity in our core commercial auto products increased 5%, compared to the same period last year. Estimating future severity remains challenging, and we continue to monitor changes in underlying costs drivers, including general inflation, used car prices, vehicle repair costs, medical costs, health care reform, court decisions, jury verdicts, regulatory changes, and other factors that may affect severity. The change in total personal auto incurred frequency, on a calendar-year basis, over the prior-year period, was as follows: Quarter Year-to-date Coverage Type 2026 2026 Bodily injury (2)% (2)% Collision (3) (1) Personal injury protection 0 1 Property damage (3) (2) Total (2) (1) On a trailing 12-month basis, incurred frequency in our core commercial auto products decreased 8% as of the end of the second quarter 2026, compared to the same period last year. We believe this decrease was due, in part, to a shift in the mix of business and lower vehicle miles traveled. Although we closely monitor changes in frequency, the degree or direction of near-term frequency change is not something that we are able to predict with any certainty. We continue to analyze trends to distinguish changes in our loss experience from external factors, so that we can respond through pricing actions and more accurately reserve for our loss exposures. These changes include the number of vehicles per household, miles driven, vehicle usage, gasoline prices, advances in vehicle safety, unemployment rates, shifts in business mix, changes in customer driving patterns, and the ridesharing economy, among other factors.
Agency Auto Policies in Force
11.2M
C. Growth For our underwriting operations, we analyze growth in terms of both premiums and policies. Net premiums written represent premiums from policies written during the period, less any premiums ceded to reinsurers. Net premiums earned, which reflects premiums written in both the current and prior periods, are earned as revenue over the life of the policy using a daily earnings convention. Policies in force, our preferred measure of growth since it removes variability from rate changes and mix shifts, represents all policies for which coverage was in effect as of the end of the period specified. Three Months Ended June 30, Six Months Ended June 30, ($ in millions) 2026 2025 % Change 2026 2025 % Change Net Premiums Written Personal Lines Vehicles Agency $ 7,655 $ 7,481 2 % $ 15,482 $ 14,954 4 % Direct 10,098 9,387 8 21,183 19,454 9 Property 856 845 1 1,549 1,578 (2) Total Personal Lines 18,609 17,713 5 38,214 35,986 6 Commercial Lines 2,465 2,363 4 6,498 6,296 3 Other indemnity1 3 0 NM 6 0 NM Total underwriting operations $ 21,077 $ 20,076 5 % $ 44,718 $ 42,282 6 % Net Premiums Earned Personal Lines Vehicles Agency $ 7,632 $ 7,302 5 % $ 15,112 $ 14,328 5 % Direct 10,471 9,466 11 20,605 18,374 12 Property 777 776 0 1,547 1,552 0 Total Personal Lines 18,880 17,544 8 37,264 34,254 9 Commercial Lines 2,691 2,765 (3) 5,274 5,464 (3) Other indemnity1 2 1 NM 3 1 NM Total underwriting operations $ 21,573 $ 20,310 6 % $ 42,541 $ 39,719 7 % NM = Not meaningful 1 Includes other underwriting business and run-off operations. June 30, (# in thousands) 2026 2025 % Change Policies in Force Personal Lines Agency - auto 11,211 10,423 8 % Direct - auto 16,721 15,245 10 Special lines 7,297 6,850 7 Property 3,631 3,608 1 Total Personal Lines 38,860 36,126 8 Commercial Lines 1,226 1,189 3 Companywide total 40,086 37,315 7 % To analyze growth, we review new policies, rate levels, and the retention characteristics of our segments. Although new policies are necessary to maintain a growing book of business, we recognize the importance of retaining current customers as a critical component of our continued growth.
Commercial Lines Policies in Force
1.2M
C. Growth For our underwriting operations, we analyze growth in terms of both premiums and policies. Net premiums written represent premiums from policies written during the period, less any premiums ceded to reinsurers. Net premiums earned, which reflects premiums written in both the current and prior periods, are earned as revenue over the life of the policy using a daily earnings convention. Policies in force, our preferred measure of growth since it removes variability from rate changes and mix shifts, represents all policies for which coverage was in effect as of the end of the period specified. Three Months Ended June 30, Six Months Ended June 30, ($ in millions) 2026 2025 % Change 2026 2025 % Change Net Premiums Written Personal Lines Vehicles Agency $ 7,655 $ 7,481 2 % $ 15,482 $ 14,954 4 % Direct 10,098 9,387 8 21,183 19,454 9 Property 856 845 1 1,549 1,578 (2) Total Personal Lines 18,609 17,713 5 38,214 35,986 6 Commercial Lines 2,465 2,363 4 6,498 6,296 3 Other indemnity1 3 0 NM 6 0 NM Total underwriting operations $ 21,077 $ 20,076 5 % $ 44,718 $ 42,282 6 % Net Premiums Earned Personal Lines Vehicles Agency $ 7,632 $ 7,302 5 % $ 15,112 $ 14,328 5 % Direct 10,471 9,466 11 20,605 18,374 12 Property 777 776 0 1,547 1,552 0 Total Personal Lines 18,880 17,544 8 37,264 34,254 9 Commercial Lines 2,691 2,765 (3) 5,274 5,464 (3) Other indemnity1 2 1 NM 3 1 NM Total underwriting operations $ 21,573 $ 20,310 6 % $ 42,541 $ 39,719 7 % NM = Not meaningful 1 Includes other underwriting business and run-off operations. June 30, (# in thousands) 2026 2025 % Change Policies in Force Personal Lines Agency - auto 11,211 10,423 8 % Direct - auto 16,721 15,245 10 Special lines 7,297 6,850 7 Property 3,631 3,608 1 Total Personal Lines 38,860 36,126 8 Commercial Lines 1,226 1,189 3 Companywide total 40,086 37,315 7 % To analyze growth, we review new policies, rate levels, and the retention characteristics of our segments. Although new policies are necessary to maintain a growing book of business, we recognize the importance of retaining current customers as a critical component of our continued growth.
Companywide Policies in Force
40.1M
C. Growth For our underwriting operations, we analyze growth in terms of both premiums and policies. Net premiums written represent premiums from policies written during the period, less any premiums ceded to reinsurers. Net premiums earned, which reflects premiums written in both the current and prior periods, are earned as revenue over the life of the policy using a daily earnings convention. Policies in force, our preferred measure of growth since it removes variability from rate changes and mix shifts, represents all policies for which coverage was in effect as of the end of the period specified. Three Months Ended June 30, Six Months Ended June 30, ($ in millions) 2026 2025 % Change 2026 2025 % Change Net Premiums Written Personal Lines Vehicles Agency $ 7,655 $ 7,481 2 % $ 15,482 $ 14,954 4 % Direct 10,098 9,387 8 21,183 19,454 9 Property 856 845 1 1,549 1,578 (2) Total Personal Lines 18,609 17,713 5 38,214 35,986 6 Commercial Lines 2,465 2,363 4 6,498 6,296 3 Other indemnity1 3 0 NM 6 0 NM Total underwriting operations $ 21,077 $ 20,076 5 % $ 44,718 $ 42,282 6 % Net Premiums Earned Personal Lines Vehicles Agency $ 7,632 $ 7,302 5 % $ 15,112 $ 14,328 5 % Direct 10,471 9,466 11 20,605 18,374 12 Property 777 776 0 1,547 1,552 0 Total Personal Lines 18,880 17,544 8 37,264 34,254 9 Commercial Lines 2,691 2,765 (3) 5,274 5,464 (3) Other indemnity1 2 1 NM 3 1 NM Total underwriting operations $ 21,573 $ 20,310 6 % $ 42,541 $ 39,719 7 % NM = Not meaningful 1 Includes other underwriting business and run-off operations. June 30, (# in thousands) 2026 2025 % Change Policies in Force Personal Lines Agency - auto 11,211 10,423 8 % Direct - auto 16,721 15,245 10 Special lines 7,297 6,850 7 Property 3,631 3,608 1 Total Personal Lines 38,860 36,126 8 Commercial Lines 1,226 1,189 3 Companywide total 40,086 37,315 7 % To analyze growth, we review new policies, rate levels, and the retention characteristics of our segments. Although new policies are necessary to maintain a growing book of business, we recognize the importance of retaining current customers as a critical component of our continued growth.
Direct Auto Policies in Force
16.7M
C. Growth For our underwriting operations, we analyze growth in terms of both premiums and policies. Net premiums written represent premiums from policies written during the period, less any premiums ceded to reinsurers. Net premiums earned, which reflects premiums written in both the current and prior periods, are earned as revenue over the life of the policy using a daily earnings convention. Policies in force, our preferred measure of growth since it removes variability from rate changes and mix shifts, represents all policies for which coverage was in effect as of the end of the period specified. Three Months Ended June 30, Six Months Ended June 30, ($ in millions) 2026 2025 % Change 2026 2025 % Change Net Premiums Written Personal Lines Vehicles Agency $ 7,655 $ 7,481 2 % $ 15,482 $ 14,954 4 % Direct 10,098 9,387 8 21,183 19,454 9 Property 856 845 1 1,549 1,578 (2) Total Personal Lines 18,609 17,713 5 38,214 35,986 6 Commercial Lines 2,465 2,363 4 6,498 6,296 3 Other indemnity1 3 0 NM 6 0 NM Total underwriting operations $ 21,077 $ 20,076 5 % $ 44,718 $ 42,282 6 % Net Premiums Earned Personal Lines Vehicles Agency $ 7,632 $ 7,302 5 % $ 15,112 $ 14,328 5 % Direct 10,471 9,466 11 20,605 18,374 12 Property 777 776 0 1,547 1,552 0 Total Personal Lines 18,880 17,544 8 37,264 34,254 9 Commercial Lines 2,691 2,765 (3) 5,274 5,464 (3) Other indemnity1 2 1 NM 3 1 NM Total underwriting operations $ 21,573 $ 20,310 6 % $ 42,541 $ 39,719 7 % NM = Not meaningful 1 Includes other underwriting business and run-off operations. June 30, (# in thousands) 2026 2025 % Change Policies in Force Personal Lines Agency - auto 11,211 10,423 8 % Direct - auto 16,721 15,245 10 Special lines 7,297 6,850 7 Property 3,631 3,608 1 Total Personal Lines 38,860 36,126 8 Commercial Lines 1,226 1,189 3 Companywide total 40,086 37,315 7 % To analyze growth, we review new policies, rate levels, and the retention characteristics of our segments. Although new policies are necessary to maintain a growing book of business, we recognize the importance of retaining current customers as a critical component of our continued growth.
Personal Lines Policies in Force
38.9M
C. Growth For our underwriting operations, we analyze growth in terms of both premiums and policies. Net premiums written represent premiums from policies written during the period, less any premiums ceded to reinsurers. Net premiums earned, which reflects premiums written in both the current and prior periods, are earned as revenue over the life of the policy using a daily earnings convention. Policies in force, our preferred measure of growth since it removes variability from rate changes and mix shifts, represents all policies for which coverage was in effect as of the end of the period specified. Three Months Ended June 30, Six Months Ended June 30, ($ in millions) 2026 2025 % Change 2026 2025 % Change Net Premiums Written Personal Lines Vehicles Agency $ 7,655 $ 7,481 2 % $ 15,482 $ 14,954 4 % Direct 10,098 9,387 8 21,183 19,454 9 Property 856 845 1 1,549 1,578 (2) Total Personal Lines 18,609 17,713 5 38,214 35,986 6 Commercial Lines 2,465 2,363 4 6,498 6,296 3 Other indemnity1 3 0 NM 6 0 NM Total underwriting operations $ 21,077 $ 20,076 5 % $ 44,718 $ 42,282 6 % Net Premiums Earned Personal Lines Vehicles Agency $ 7,632 $ 7,302 5 % $ 15,112 $ 14,328 5 % Direct 10,471 9,466 11 20,605 18,374 12 Property 777 776 0 1,547 1,552 0 Total Personal Lines 18,880 17,544 8 37,264 34,254 9 Commercial Lines 2,691 2,765 (3) 5,274 5,464 (3) Other indemnity1 2 1 NM 3 1 NM Total underwriting operations $ 21,573 $ 20,310 6 % $ 42,541 $ 39,719 7 % NM = Not meaningful 1 Includes other underwriting business and run-off operations. June 30, (# in thousands) 2026 2025 % Change Policies in Force Personal Lines Agency - auto 11,211 10,423 8 % Direct - auto 16,721 15,245 10 Special lines 7,297 6,850 7 Property 3,631 3,608 1 Total Personal Lines 38,860 36,126 8 Commercial Lines 1,226 1,189 3 Companywide total 40,086 37,315 7 % To analyze growth, we review new policies, rate levels, and the retention characteristics of our segments. Although new policies are necessary to maintain a growing book of business, we recognize the importance of retaining current customers as a critical component of our continued growth.
Property Policies in Force
3.6M
C. Growth For our underwriting operations, we analyze growth in terms of both premiums and policies. Net premiums written represent premiums from policies written during the period, less any premiums ceded to reinsurers. Net premiums earned, which reflects premiums written in both the current and prior periods, are earned as revenue over the life of the policy using a daily earnings convention. Policies in force, our preferred measure of growth since it removes variability from rate changes and mix shifts, represents all policies for which coverage was in effect as of the end of the period specified. Three Months Ended June 30, Six Months Ended June 30, ($ in millions) 2026 2025 % Change 2026 2025 % Change Net Premiums Written Personal Lines Vehicles Agency $ 7,655 $ 7,481 2 % $ 15,482 $ 14,954 4 % Direct 10,098 9,387 8 21,183 19,454 9 Property 856 845 1 1,549 1,578 (2) Total Personal Lines 18,609 17,713 5 38,214 35,986 6 Commercial Lines 2,465 2,363 4 6,498 6,296 3 Other indemnity1 3 0 NM 6 0 NM Total underwriting operations $ 21,077 $ 20,076 5 % $ 44,718 $ 42,282 6 % Net Premiums Earned Personal Lines Vehicles Agency $ 7,632 $ 7,302 5 % $ 15,112 $ 14,328 5 % Direct 10,471 9,466 11 20,605 18,374 12 Property 777 776 0 1,547 1,552 0 Total Personal Lines 18,880 17,544 8 37,264 34,254 9 Commercial Lines 2,691 2,765 (3) 5,274 5,464 (3) Other indemnity1 2 1 NM 3 1 NM Total underwriting operations $ 21,573 $ 20,310 6 % $ 42,541 $ 39,719 7 % NM = Not meaningful 1 Includes other underwriting business and run-off operations. June 30, (# in thousands) 2026 2025 % Change Policies in Force Personal Lines Agency - auto 11,211 10,423 8 % Direct - auto 16,721 15,245 10 Special lines 7,297 6,850 7 Property 3,631 3,608 1 Total Personal Lines 38,860 36,126 8 Commercial Lines 1,226 1,189 3 Companywide total 40,086 37,315 7 % To analyze growth, we review new policies, rate levels, and the retention characteristics of our segments. Although new policies are necessary to maintain a growing book of business, we recognize the importance of retaining current customers as a critical component of our continued growth.
Special Lines Policies in Force
7.3M
C. Growth For our underwriting operations, we analyze growth in terms of both premiums and policies. Net premiums written represent premiums from policies written during the period, less any premiums ceded to reinsurers. Net premiums earned, which reflects premiums written in both the current and prior periods, are earned as revenue over the life of the policy using a daily earnings convention. Policies in force, our preferred measure of growth since it removes variability from rate changes and mix shifts, represents all policies for which coverage was in effect as of the end of the period specified. Three Months Ended June 30, Six Months Ended June 30, ($ in millions) 2026 2025 % Change 2026 2025 % Change Net Premiums Written Personal Lines Vehicles Agency $ 7,655 $ 7,481 2 % $ 15,482 $ 14,954 4 % Direct 10,098 9,387 8 21,183 19,454 9 Property 856 845 1 1,549 1,578 (2) Total Personal Lines 18,609 17,713 5 38,214 35,986 6 Commercial Lines 2,465 2,363 4 6,498 6,296 3 Other indemnity1 3 0 NM 6 0 NM Total underwriting operations $ 21,077 $ 20,076 5 % $ 44,718 $ 42,282 6 % Net Premiums Earned Personal Lines Vehicles Agency $ 7,632 $ 7,302 5 % $ 15,112 $ 14,328 5 % Direct 10,471 9,466 11 20,605 18,374 12 Property 777 776 0 1,547 1,552 0 Total Personal Lines 18,880 17,544 8 37,264 34,254 9 Commercial Lines 2,691 2,765 (3) 5,274 5,464 (3) Other indemnity1 2 1 NM 3 1 NM Total underwriting operations $ 21,573 $ 20,310 6 % $ 42,541 $ 39,719 7 % NM = Not meaningful 1 Includes other underwriting business and run-off operations. June 30, (# in thousands) 2026 2025 % Change Policies in Force Personal Lines Agency - auto 11,211 10,423 8 % Direct - auto 16,721 15,245 10 Special lines 7,297 6,850 7 Property 3,631 3,608 1 Total Personal Lines 38,860 36,126 8 Commercial Lines 1,226 1,189 3 Companywide total 40,086 37,315 7 % To analyze growth, we review new policies, rate levels, and the retention characteristics of our segments. Although new policies are necessary to maintain a growing book of business, we recognize the importance of retaining current customers as a critical component of our continued growth.
Agency Vehicle Combined Ratio
86.4%
Further underwriting results for our Personal Lines business, Commercial Lines business, and our underwriting operations in total, were as follows: Three Months Ended June 30, Six Months Ended June 30, Underwriting Performance1 2026 2025 Change 2026 2025 Change Personal Lines Vehicles Agency Loss & loss adjustment expense ratio 68.1 66.2 1.9 66.4 65.1 1.3 Underwriting expense ratio 18.3 18.2 0.1 18.2 18.1 0.1 Combined ratio 86.4 84.4 2.0 84.6 83.2 1.4 Direct Loss & loss adjustment expense ratio 69.6 68.3 1.3 68.6 67.7 0.9 Underwriting expense ratio 19.6 19.2 0.4 20.4 20.3 0.1 Combined ratio 89.2 87.5 1.7 89.0 88.0 1.0 Property Loss & loss adjustment expense ratio 47.9 54.4 (6.5) 48.4 56.4 (8.0) Underwriting expense ratio 30.1 29.2 0.9 29.7 29.0 0.7 Combined ratio 78.0 83.6 (5.6) 78.1 85.4 (7.3) Total Personal Lines Loss & loss adjustment expense ratio 68.1 66.8 1.3 66.9 66.2 0.7 Underwriting expense ratio 19.5 19.2 0.3 19.9 19.7 0.2 Combined ratio 87.6 86.0 1.6 86.8 85.9 0.9 Commercial Lines Loss & loss adjustment expense ratio 63.2 66.8 (3.6) 65.3 67.2 (1.9) Underwriting expense ratio 22.1 20.0 2.1 21.8 19.9 1.9 Combined ratio 85.3 86.8 (1.5) 87.1 87.1 0 Total Underwriting Operations Loss & loss adjustment expense ratio 67.4 66.8 0.6 66.7 66.3 0.4 Underwriting expense ratio 19.9 19.4 0.5 20.2 19.8 0.4 Combined ratio 87.3 86.2 1.1 86.9 86.1 0.8 Accident year – Loss & loss adjustment expense ratio2 70.0 68.4 1.6 69.1 67.8 1.3 1 Ratios are expressed as a percentage of net premiums earned. Fees and other revenues are netted against either loss adjustment expenses or underwriting expenses in the ratio calculations, based on the underlying activity that generated the revenue. 2 The accident year ratios include only the losses that occurred during the period noted. As a result, accident period results will change over time, either favorably or unfavorably, as we revise our estimates of loss costs when payments are made or reserves for that accident period are reviewed.
Commercial Lines Combined Ratio
85.3%
Further underwriting results for our Personal Lines business, Commercial Lines business, and our underwriting operations in total, were as follows: Three Months Ended June 30, Six Months Ended June 30, Underwriting Performance1 2026 2025 Change 2026 2025 Change Personal Lines Vehicles Agency Loss & loss adjustment expense ratio 68.1 66.2 1.9 66.4 65.1 1.3 Underwriting expense ratio 18.3 18.2 0.1 18.2 18.1 0.1 Combined ratio 86.4 84.4 2.0 84.6 83.2 1.4 Direct Loss & loss adjustment expense ratio 69.6 68.3 1.3 68.6 67.7 0.9 Underwriting expense ratio 19.6 19.2 0.4 20.4 20.3 0.1 Combined ratio 89.2 87.5 1.7 89.0 88.0 1.0 Property Loss & loss adjustment expense ratio 47.9 54.4 (6.5) 48.4 56.4 (8.0) Underwriting expense ratio 30.1 29.2 0.9 29.7 29.0 0.7 Combined ratio 78.0 83.6 (5.6) 78.1 85.4 (7.3) Total Personal Lines Loss & loss adjustment expense ratio 68.1 66.8 1.3 66.9 66.2 0.7 Underwriting expense ratio 19.5 19.2 0.3 19.9 19.7 0.2 Combined ratio 87.6 86.0 1.6 86.8 85.9 0.9 Commercial Lines Loss & loss adjustment expense ratio 63.2 66.8 (3.6) 65.3 67.2 (1.9) Underwriting expense ratio 22.1 20.0 2.1 21.8 19.9 1.9 Combined ratio 85.3 86.8 (1.5) 87.1 87.1 0 Total Underwriting Operations Loss & loss adjustment expense ratio 67.4 66.8 0.6 66.7 66.3 0.4 Underwriting expense ratio 19.9 19.4 0.5 20.2 19.8 0.4 Combined ratio 87.3 86.2 1.1 86.9 86.1 0.8 Accident year – Loss & loss adjustment expense ratio2 70.0 68.4 1.6 69.1 67.8 1.3 1 Ratios are expressed as a percentage of net premiums earned. Fees and other revenues are netted against either loss adjustment expenses or underwriting expenses in the ratio calculations, based on the underlying activity that generated the revenue. 2 The accident year ratios include only the losses that occurred during the period noted. As a result, accident period results will change over time, either favorably or unfavorably, as we revise our estimates of loss costs when payments are made or reserves for that accident period are reviewed.
Companywide Combined Ratio
87.3%
Further underwriting results for our Personal Lines business, Commercial Lines business, and our underwriting operations in total, were as follows: Three Months Ended June 30, Six Months Ended June 30, Underwriting Performance1 2026 2025 Change 2026 2025 Change Personal Lines Vehicles Agency Loss & loss adjustment expense ratio 68.1 66.2 1.9 66.4 65.1 1.3 Underwriting expense ratio 18.3 18.2 0.1 18.2 18.1 0.1 Combined ratio 86.4 84.4 2.0 84.6 83.2 1.4 Direct Loss & loss adjustment expense ratio 69.6 68.3 1.3 68.6 67.7 0.9 Underwriting expense ratio 19.6 19.2 0.4 20.4 20.3 0.1 Combined ratio 89.2 87.5 1.7 89.0 88.0 1.0 Property Loss & loss adjustment expense ratio 47.9 54.4 (6.5) 48.4 56.4 (8.0) Underwriting expense ratio 30.1 29.2 0.9 29.7 29.0 0.7 Combined ratio 78.0 83.6 (5.6) 78.1 85.4 (7.3) Total Personal Lines Loss & loss adjustment expense ratio 68.1 66.8 1.3 66.9 66.2 0.7 Underwriting expense ratio 19.5 19.2 0.3 19.9 19.7 0.2 Combined ratio 87.6 86.0 1.6 86.8 85.9 0.9 Commercial Lines Loss & loss adjustment expense ratio 63.2 66.8 (3.6) 65.3 67.2 (1.9) Underwriting expense ratio 22.1 20.0 2.1 21.8 19.9 1.9 Combined ratio 85.3 86.8 (1.5) 87.1 87.1 0 Total Underwriting Operations Loss & loss adjustment expense ratio 67.4 66.8 0.6 66.7 66.3 0.4 Underwriting expense ratio 19.9 19.4 0.5 20.2 19.8 0.4 Combined ratio 87.3 86.2 1.1 86.9 86.1 0.8 Accident year – Loss & loss adjustment expense ratio2 70.0 68.4 1.6 69.1 67.8 1.3 1 Ratios are expressed as a percentage of net premiums earned. Fees and other revenues are netted against either loss adjustment expenses or underwriting expenses in the ratio calculations, based on the underlying activity that generated the revenue. 2 The accident year ratios include only the losses that occurred during the period noted. As a result, accident period results will change over time, either favorably or unfavorably, as we revise our estimates of loss costs when payments are made or reserves for that accident period are reviewed.
Direct Vehicle Combined Ratio
89.2%
Further underwriting results for our Personal Lines business, Commercial Lines business, and our underwriting operations in total, were as follows: Three Months Ended June 30, Six Months Ended June 30, Underwriting Performance1 2026 2025 Change 2026 2025 Change Personal Lines Vehicles Agency Loss & loss adjustment expense ratio 68.1 66.2 1.9 66.4 65.1 1.3 Underwriting expense ratio 18.3 18.2 0.1 18.2 18.1 0.1 Combined ratio 86.4 84.4 2.0 84.6 83.2 1.4 Direct Loss & loss adjustment expense ratio 69.6 68.3 1.3 68.6 67.7 0.9 Underwriting expense ratio 19.6 19.2 0.4 20.4 20.3 0.1 Combined ratio 89.2 87.5 1.7 89.0 88.0 1.0 Property Loss & loss adjustment expense ratio 47.9 54.4 (6.5) 48.4 56.4 (8.0) Underwriting expense ratio 30.1 29.2 0.9 29.7 29.0 0.7 Combined ratio 78.0 83.6 (5.6) 78.1 85.4 (7.3) Total Personal Lines Loss & loss adjustment expense ratio 68.1 66.8 1.3 66.9 66.2 0.7 Underwriting expense ratio 19.5 19.2 0.3 19.9 19.7 0.2 Combined ratio 87.6 86.0 1.6 86.8 85.9 0.9 Commercial Lines Loss & loss adjustment expense ratio 63.2 66.8 (3.6) 65.3 67.2 (1.9) Underwriting expense ratio 22.1 20.0 2.1 21.8 19.9 1.9 Combined ratio 85.3 86.8 (1.5) 87.1 87.1 0 Total Underwriting Operations Loss & loss adjustment expense ratio 67.4 66.8 0.6 66.7 66.3 0.4 Underwriting expense ratio 19.9 19.4 0.5 20.2 19.8 0.4 Combined ratio 87.3 86.2 1.1 86.9 86.1 0.8 Accident year – Loss & loss adjustment expense ratio2 70.0 68.4 1.6 69.1 67.8 1.3 1 Ratios are expressed as a percentage of net premiums earned. Fees and other revenues are netted against either loss adjustment expenses or underwriting expenses in the ratio calculations, based on the underlying activity that generated the revenue. 2 The accident year ratios include only the losses that occurred during the period noted. As a result, accident period results will change over time, either favorably or unfavorably, as we revise our estimates of loss costs when payments are made or reserves for that accident period are reviewed.
Personal Lines Combined Ratio
87.6%
Further underwriting results for our Personal Lines business, Commercial Lines business, and our underwriting operations in total, were as follows: Three Months Ended June 30, Six Months Ended June 30, Underwriting Performance1 2026 2025 Change 2026 2025 Change Personal Lines Vehicles Agency Loss & loss adjustment expense ratio 68.1 66.2 1.9 66.4 65.1 1.3 Underwriting expense ratio 18.3 18.2 0.1 18.2 18.1 0.1 Combined ratio 86.4 84.4 2.0 84.6 83.2 1.4 Direct Loss & loss adjustment expense ratio 69.6 68.3 1.3 68.6 67.7 0.9 Underwriting expense ratio 19.6 19.2 0.4 20.4 20.3 0.1 Combined ratio 89.2 87.5 1.7 89.0 88.0 1.0 Property Loss & loss adjustment expense ratio 47.9 54.4 (6.5) 48.4 56.4 (8.0) Underwriting expense ratio 30.1 29.2 0.9 29.7 29.0 0.7 Combined ratio 78.0 83.6 (5.6) 78.1 85.4 (7.3) Total Personal Lines Loss & loss adjustment expense ratio 68.1 66.8 1.3 66.9 66.2 0.7 Underwriting expense ratio 19.5 19.2 0.3 19.9 19.7 0.2 Combined ratio 87.6 86.0 1.6 86.8 85.9 0.9 Commercial Lines Loss & loss adjustment expense ratio 63.2 66.8 (3.6) 65.3 67.2 (1.9) Underwriting expense ratio 22.1 20.0 2.1 21.8 19.9 1.9 Combined ratio 85.3 86.8 (1.5) 87.1 87.1 0 Total Underwriting Operations Loss & loss adjustment expense ratio 67.4 66.8 0.6 66.7 66.3 0.4 Underwriting expense ratio 19.9 19.4 0.5 20.2 19.8 0.4 Combined ratio 87.3 86.2 1.1 86.9 86.1 0.8 Accident year – Loss & loss adjustment expense ratio2 70.0 68.4 1.6 69.1 67.8 1.3 1 Ratios are expressed as a percentage of net premiums earned. Fees and other revenues are netted against either loss adjustment expenses or underwriting expenses in the ratio calculations, based on the underlying activity that generated the revenue. 2 The accident year ratios include only the losses that occurred during the period noted. As a result, accident period results will change over time, either favorably or unfavorably, as we revise our estimates of loss costs when payments are made or reserves for that accident period are reviewed.
Personal Property Combined Ratio
78.0%
Further underwriting results for our Personal Lines business, Commercial Lines business, and our underwriting operations in total, were as follows: Three Months Ended June 30, Six Months Ended June 30, Underwriting Performance1 2026 2025 Change 2026 2025 Change Personal Lines Vehicles Agency Loss & loss adjustment expense ratio 68.1 66.2 1.9 66.4 65.1 1.3 Underwriting expense ratio 18.3 18.2 0.1 18.2 18.1 0.1 Combined ratio 86.4 84.4 2.0 84.6 83.2 1.4 Direct Loss & loss adjustment expense ratio 69.6 68.3 1.3 68.6 67.7 0.9 Underwriting expense ratio 19.6 19.2 0.4 20.4 20.3 0.1 Combined ratio 89.2 87.5 1.7 89.0 88.0 1.0 Property Loss & loss adjustment expense ratio 47.9 54.4 (6.5) 48.4 56.4 (8.0) Underwriting expense ratio 30.1 29.2 0.9 29.7 29.0 0.7 Combined ratio 78.0 83.6 (5.6) 78.1 85.4 (7.3) Total Personal Lines Loss & loss adjustment expense ratio 68.1 66.8 1.3 66.9 66.2 0.7 Underwriting expense ratio 19.5 19.2 0.3 19.9 19.7 0.2 Combined ratio 87.6 86.0 1.6 86.8 85.9 0.9 Commercial Lines Loss & loss adjustment expense ratio 63.2 66.8 (3.6) 65.3 67.2 (1.9) Underwriting expense ratio 22.1 20.0 2.1 21.8 19.9 1.9 Combined ratio 85.3 86.8 (1.5) 87.1 87.1 0 Total Underwriting Operations Loss & loss adjustment expense ratio 67.4 66.8 0.6 66.7 66.3 0.4 Underwriting expense ratio 19.9 19.4 0.5 20.2 19.8 0.4 Combined ratio 87.3 86.2 1.1 86.9 86.1 0.8 Accident year – Loss & loss adjustment expense ratio2 70.0 68.4 1.6 69.1 67.8 1.3 1 Ratios are expressed as a percentage of net premiums earned. Fees and other revenues are netted against either loss adjustment expenses or underwriting expenses in the ratio calculations, based on the underlying activity that generated the revenue. 2 The accident year ratios include only the losses that occurred during the period noted. As a result, accident period results will change over time, either favorably or unfavorably, as we revise our estimates of loss costs when payments are made or reserves for that accident period are reviewed.